The Emotional Labour of Diversity & Inclusion

Are you emotional at work?

Some people are more emotional about their work than others

Get your pen and paper ready because we’re talking about The Emotional Labour of Diversity & Inclusion

I’ve been thinking about doing this show all year and this is a topic that we’ll revisit with a proper research breakdown in the future but I just wanted to share some thoughts on it

In today’s show we discuss several things including:

  • An interesting observation from Store Greeters
  • What debt collectors and flight attendants have in common
  • Unpaid efforts you may be exerting and much more

Here’s some of what we discuss on the show:

Emotional Labour is a form of work

“They weren’t just doing their job; they were doing a bit extra. They were smiling, they were positive. I noticed the difference. That little extra they’re providing.That difference can be described as emotional labour “

Diversity & Inclusion work involves Emotional Labour

“There’s a lot of emotional labour required in this work, training people, consulting with people leaders. Or the research part….I know this because I am one of these people”

Emotional Labour can lead to emotional exhaustion

“You shouldn’t be surprised to hear that emotional labour is connected with emotional exhaustion.”

SHOWNOTES

Arlie Russell Hochschild – Wikipedia

The Managed Heart: Commercialization of Human Feeling

The Performance of Self In Everyday Life  [Book Review]

The Elements of Inclusion #4