The Emotional Labour of Diversity & Inclusion

Are you emotional at work?

Find out my thoughts on why some people are more emotional about their work than others

Here are some key topics covered from this episode:

  • An interesting observation from Store Greeters
  • What debt collectors and flight attendants have in common
  • Unpaid efforts you may be exerting and much more

Play the episode for more

Here are some key takeaways from this episode: 

Emotional Labour is a form of work

“They weren’t just doing their job; they were doing a bit extra. They were smiling, they were positive. I noticed the difference. That little extra they’re providing.That difference can be described as emotional labour “

Diversity & Inclusion work involves Emotional Labour

“There’s a lot of emotional labour required in this work, training people, consulting with people leaders. Or the research part….I know this because I am one of these people”

Emotional Labour can lead to emotional exhaustion

“You shouldn’t be surprised to hear that emotional labour is connected with emotional exhaustion.”

Here are some resources so you can go deeper: 

Arlie Russell Hochschild – Wikipedia

The Managed Heart: Commercialization of Human Feeling

Check out these related episodes of the show.

The Performance of Self In Everyday Life  [Book Review]

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2.     Get Practical Book Insights

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For everything else check this

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Leaders must establish systems to ensure that everyone shares the same advantages and benefits. These processes will create incentives for inclusive behaviours.

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Leaders must properly socialise people and socialise inclusive ideas by providing an environment for the cultural learning needed for an active role in an inclusive organisation

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